![]() ![]() This was old, but it was cleaner and worked. We swapped it with the microwave from the 335 room. Jean gave us the keys to another room, 337, which had a good door security latch, the fridge worked but the microwave was dirty and moldy. Jean, the desk manager, gave us the keys to another room, 335, this also had a broken door security latch and the refrigerator didn't work. Our first room, 227, had a broken door security latch and the weather stripping was ripped off the bottom of the door and was sitting on the outside of the air conditioner. So I planned ahead by bringing cleaning supplies and my own bedding. Once I saw that Tripadvisor, Expedia and Choice all had very low ratings, I tried to cancel but Choice wouldn't let me. I didn't read the reviews before booking a non-refundable booking of 4 days. I can’t speak on breakfast as we definitely did not feel the need to even try.… But I could not go to sleep because of the smell and the constant TALKING! The pool area looked not very clean and run down as well. I got maybe 3 hours (once they finally stop going in and out at 2 am) of sleep and that is as unacceptable as the fact that NO ONE ANSWERED THE PHONE all night!!!! I am not a light sleeper. I called the front desk more times than I can count and got NO answer! For obvious safety reasons I was not about to leave my room as they would have known it was us who complaint. What I care about was that whomever stayed in the room next to us (I believe it was 139) was outside their room ALL NIGHT talking loudly and smoking! Our entire room smelled of cigarette smoke. If I would’ve booked longer - I would’ve left. I did not expect the Ritz Carlton when booking. Or the fact that the AC was hardly working. We are not even going to discuss how dirty the room was and the mold stains and cobwebs in the room. I have NEVER had such an awful experience! This is definitely one of those where the other bad reviews are definitely warranted and should be believed.
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